Terms of service

TERMS OF SERVICE

Last updated: 29 July 2025

Welcome to GEN ALFA. Please read these Terms of Service (“Terms”, “Terms of Service”) carefully before using our website, operated by GEN ALFA OPTICS PVT. LTD. (“us”, “we”, or “our”).

By accessing or using our website and purchasing from us, you agree to be bound by the following terms. If you do not agree with any part of these terms, please do not access the site or make any purchase.

1. Use of Our Website

You may not use our products for any illegal or unauthorized purpose. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of our website or products without express written permission.

2. Product Availability & Pricing

All products displayed on our website are subject to availability. We reserve the right to limit quantities, discontinue items, or change pricing at any time without notice.

We strive to ensure accurate product and pricing information, but errors may occur. We reserve the right to correct any such errors and to cancel any affected orders.

3. Orders & Payments

By placing an order, you agree that:

You are legally authorized to use the payment method
All information provided is accurate and complete
Payment must be received in full before products are shipped

We accept major payment methods including UPI, debit/credit cards, net banking, and other secure gateways provided by Shopify.

4. Shipping & Delivery

We aim to dispatch all orders within [1–3 business days]. Delivery times may vary depending on your location.

You are responsible for providing the correct shipping information. We are not liable for delays or losses caused by incorrect addresses or unforeseen courier issues.

5. Returns & Exchanges

Our return and exchange policy is outlined on a separate page. Please review it before making a purchase: [Link to Returns Policy]

We do not accept returns for used or damaged items unless they are proven defective upon delivery.

6. User Comments, Reviews & Submissions

Any feedback, comments, or suggestions you submit may be used by us to improve our service. We reserve the right to remove any content we consider offensive, misleading, or inappropriate.

7. Intellectual Property

All content on this site – including logos, product names, images, and designs – is the property of GEN ALFA and protected by copyright and trademark laws. Unauthorized use is strictly prohibited.

8. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their content, policies, or practices. Use them at your own risk.

9. Limitation of Liability

We do not guarantee that your use of our service will be uninterrupted or error-free. Products are provided "as is" without warranties of any kind. GEN ALFA is not liable for any injury, loss, or claim arising from your use of our products or website.