Shipping Policy

Last Updated: 29 July 2025

Thank you for shopping with GEN ALFA. We are committed to delivering your premium eyewear with speed, safety, and transparency. Please read our shipping policy carefully before placing your order.

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🚚 Shipping Coverage

We currently ship pan India. 

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⏱️ Processing Time

• All orders are processed within 1–2 business days.

• Orders placed on weekends or holidays will be processed on the next working day.

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📦 Delivery Timeline

• Standard Delivery: 3–7 business days (depending on your location)

Note: Delivery times may vary due to external factors such as high volume, weather conditions, or courier delays.

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💳 Shipping Charges

• Free Shipping on orders above ₹999.
  

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📍 Tracking Your Order

Once your order is shipped, you will receive:

• A shipping confirmation email/SMS. 
  

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❌ Undelivered / Returned Orders

If a shipment is undelivered due to:

• Incorrect address

• Recipient not available
  

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🛡️ Damaged or Missing Items

Please inspect your order upon arrival. If your order arrives:

• Damaged

• Missing items

• Wrong product sent

Contact us within 48 hours with photos and order ID at genalfaoptics@gmail.com. We'll investigate and resolve the issue quickly.

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📮 Order Modifications

Orders can only be modified or canceled within 12 hours of placing them. After that, they are already processed for dispatch.

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📞 Need Help?

For any shipping-related concerns, reach us at:
📧 genalfaoptics@gmail.com
📱+916398609195