Refund policy

GenAlfa Exchange & Return Policy

At GenAlfa, your satisfaction is our priority. If something doesn’t feel quite right, we’re here to help.

We accept returns within 7 days of delivery.
Items must be unused, undamaged, and in their original packaging (including case, cloth, and tags).
Once your return is received and inspected, a refund will be processed within 5–7 business days to your original payment method.
Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or damaged item).
Refunds may not be accepted for:
- Items showing signs of wear
- Customised/prescription products
- Items returned after 7 days

Exchanges are allowed for:
- Size issues (for adjustable frames)
- Color or style preferences
- Manufacturing defects
Request your exchange within 7 days of receiving the item.
One free exchange per order is allowed.
If the requested exchange item is out of stock, we’ll offer a store credit or refund.

Email us at genalfaoptics@gmail.com with:
- Order number
- Reason for return/exchange
- Photos (if damaged/defective)
Our team will confirm eligibility within 24–48 hours.
Ship the product to the address we provide, or request pickup (charges may apply).
Once received and approved, we’ll process your refund or dispatch your exchange.

Prescription eyewear, sale items, and gift cards are non-returnable.
Refunds will not be issued for frames damaged due to misuse or neglect.
We reserve the right to reject returns if the item doesn’t meet policy conditions.

We're always here. Reach out to us:
📧 genalfaoptics@gmail.com